Who is responsible?
JOHNNY SIGNS LTD, trading as JohnnySigns, is responsible for the personal information described here. Company number: 15670126. Registered office: 38 King Edward Road, Nuneaton, England, CV11 4BQ.
For privacy questions, email [email protected], call 07471 490969, or write to our registered office.
Information we use
When you call or email, we receive the contact details and information you choose to share. Project discussions may include your name, phone number, email, site address, photographs, measurements, artwork, quotation details and correspondence. Please send only what is relevant to the work.
The hosting service may record technical details such as IP addresses, requested pages, browser information, response status and access times to deliver the site and investigate faults or abuse.
Our public gallery contains project photographs and descriptions supplied for publication. A photograph or description can include personal information if it identifies someone. If you are concerned about a gallery item, send us its page link and explain the concern.
Why we use it
- Enquiries, quotations and agreed work: to take steps you request before a contract and to carry out the agreed service.
- Business contacts: our legitimate interest in discussing and coordinating projects with people acting for a business.
- Website operation and security: our legitimate interest in delivering the website, resolving faults and preventing misuse.
- Project photography: our legitimate interest in showing our work where appropriate; where consent is the basis for publishing identifiable personal information, you may withdraw it.
- Required business records: to meet applicable accounting, tax and other legal obligations.
Information is not required just to read the site. We need sufficient contact and project information to respond to an enquiry or arrange work. This website does not make automated decisions about people with legal or similarly significant effects.
Website, cookies and external services
This website has no accounts, public upload form, checkout or contact-form submission. Its code sets no cookies and uses no local storage, session storage, analytics, advertising trackers, embedded maps or social-media widgets. Gallery viewing and pagination do not store visitor preferences.
Images and fonts are served from our website hosting. Telephone, email and WhatsApp links open the relevant application or service; its provider handles information under its own terms. WhatsApp is an external link, not an embedded widget. You can choose phone or email instead. See our cookies and website storage notice.
Sharing and overseas processing
Information may be handled by our website hosting, email, telephone and IT providers, and by people involved in an agreed project where necessary. Professional advisers, insurers or public authorities may receive relevant information when a legal, accounting or dispute-related need arises. Published gallery content is publicly accessible.
Some communication or technology providers may process information outside the UK. Where a restricted transfer occurs, applicable UK transfer rules require an adequacy decision, appropriate safeguards or a relevant exception. Contact us for details of the providers and arrangements relevant to your enquiry.
How long it is kept
Enquiry information is kept while it is needed to answer your request and deal with relevant follow-up. For completed work, retention depends on accounting and tax duties, contractual commitments and the need to address complaints or claims. Technical records are kept for delivery, fault diagnosis and security needs.
Gallery material is kept while relevant to our portfolio and the basis for publishing it remains valid. Records should be deleted or anonymised when no longer needed, unless a legal duty or active dispute requires retention. Ask us about the period applicable to a particular record.
Your rights and complaints
Depending on the circumstances, you can request access to your personal information, correction, deletion, restriction or a portable copy, and object to processing based on legitimate interests. If processing relies on consent, you can withdraw consent without affecting earlier lawful use. These rights have legal conditions and exceptions.
Contact us using the details above. We may need to verify your identity. We normally respond within one month, subject to the timing rules and extensions allowed by law. You may also raise a concern with the Information Commissioner’s Office.